FAQ

We’ve put together this FAQ to help ensure your experience with Rurob is smooth, clear, and enjoyable.

How long does delivery take?

Orders are typically processed within 1–2 business days, followed by 3–5 business days in transit. Estimated delivery time is 4–7 business days within the UK.

Do you offer free shipping?

Yes. We provide free standard shipping on all UK orders, with no minimum purchase required.

Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of placement. Once processing begins, changes may no longer be possible.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.

What is your return policy?

We offer a 30-day return policy. Items must be unused and returned in original condition. Full details are available on our Return Policy page.

How long do refunds take?

Refunds are processed within 7 business days after we receive and inspect the returned item. Bank processing times may vary.

Do you ship internationally?

At this time, Rurob ships only within the United Kingdom.

Are your décor items handmade or mass-produced?

Our collection includes carefully sourced décor items from trusted manufacturers and artisans. Product descriptions specify relevant details where applicable.

Do you offer bulk or trade orders?

Yes. Bulk or business orders are available upon request. Please contact our support team for pricing and availability.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email, allowing you to monitor your delivery in real time.

How do I contact customer support?

📧 info@rurob.com
📞 +44 33 0175 8790

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT)